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Controller audit finds fare-collection gaps on San Francisco cable cars; MTA outlines training and booth-staffing plan
Summary
A controller observational audit found conductors failed to collect fares on 17 of 42 cable-car boardings (40%) and reported inconsistent issuance of receipts; MTA said it will retrain conductors, increase terminal staffing, use plainclothes monitoring and request a re-audit next year.
The Government Audit and Oversight Committee heard the controller's financial audit of Municipal Transportation Agency (MTA) cable car fare-collection practices and recommended operational fixes.
Cynthia Fong, the controller's financial audit manager, said auditors rode 42 one-way cable-car trips in December and January and observed that conductors failed to collect fares on 17 boardings — about 40% of observed trips. The auditors also recorded at least 76 passengers who…
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