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Shelter Monitoring Committee reports fewer infractions, fewer complaints in 2017–18; navigation centers to be added
Summary
The Shelter Monitoring Committee told the Rules Committee it completed mandated site visits in 2017–18, recorded 114 infractions (a drop from the prior year), received 174 complaints from 98 unduplicated clients (a 20% decrease), and recommended system tweaks; staff said navigation centers will be brought under monitoring once standards application and committee capacity are resolved.
Howard Chen, policy analyst for the Shelter Monitoring Committee, and committee member Jonathan Adler presented the 2017–18 annual report to the Rules Committee on Feb. 4.
Chen described the committee's structure (13 volunteers; about half should be homeless or formerly homeless) and duties (six site visits per monitored site with four unannounced visits and two announced visits each year, complaint intake and referral, and monitoring compliance with the 32 Standards of Care). For fiscal year 2017–18, the committee completed 117 site visits (100% of mandate), recorded 114 standards-of-care…
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