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Shelter monitoring committee reports 43 complaints in quarter, urges contract and membership changes
Summary
The Shelter Monitoring Committee reported 20 site visits and 43 complaints in the quarter (81% staff-related) and recommended allowing clean-blanket substitution for shelters without laundry, changing a Board seat eligibility criterion to ease retention, and staggering committee officer terms; department staff said they agree.
The Rules Committee on March 10 heard a quarterly report from the Shelter Monitoring Committee that flagged recurring client complaints and proposed short-term changes to shelter contract standards and committee membership rules.
Jonathan Bonauto, chair of the Shelter Monitoring Committee, said the committee made 20 site visits during the quarter and recorded 43 complaints, a level consistent with the previous year. "There were 43 total complaints, during the quarter," Bonauto said, and the committee reported that about 81% of complaints fell under a broad "staff" category that…
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