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Rules Committee reviews Shelter Monitoring Committee report after spike in complaints and flags policy gaps
Summary
The Rules Committee received quarterly Shelter Monitoring Committee reports that showed overall site-visit compliance near target but a jump in complaints (6 to 26), identified gaps in an 'imminent danger' domestic-violence policy that can deny victims access to family shelters, and raised issues about linen laundering, signage and muni-token distribution.
The San Francisco Rules Committee on Oct. 8 heard a detailed presentation from the Shelter Monitoring Committee on its third- and fourth-quarter reports and pressed staff on complaint trends, site-visit coverage and policy gaps affecting shelter clients.
Nick Kimura, chair of the Shelter Monitoring Committee, told the committee that after a slow third quarter the group caught up in the fourth and "throughout the both quarters, we achieved 97% of the required site visits" (the committee missed one site visit because of construction). Kimura said complaints rose sharply in the period under review, noting "in January we had 6 complaints. However, in February, we had 26." He told supervisors the majority of complaints historically involve staff conduct, facilities and access issues.
Committee members and supervisors focused on several operational problems.…
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