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Committee Reviews Citywide Performance Measures; Controller Pushes Outcome Focus
Summary
Budget & Finance Committee reviewed performance measures across multiple departments. The Controller advocated a shift from output counts to outcome metrics; departments proposed new customer-satisfaction and SFstat-related measures and agreed to refine indicators before February budget submissions.
The Budget & Finance Committee completed a broad review of departmental performance measures spanning the Clerk of the Board, Mayor's Office divisions, General Services Administration, the Retirement System, Assessor-Recorder, Treasurer-Tax Collector, the Controller's office, DTIS, Human Resources and other agencies.
Gloria Young (Clerk of the Board) and Michael Stover presented a shift toward outcome-focused measures, and Christine Martin (Budget Analyst) and Controller Ed Harrington…
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