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Committee Reviews Citywide Performance Measures; Controller Pushes Outcome Focus
Summary
Budget & Finance Committee reviewed performance measures across multiple departments. The Controller advocated a shift from output counts to outcome metrics; departments proposed new customer-satisfaction and SFstat-related measures and agreed to refine indicators before February budget submissions.
The Budget & Finance Committee completed a broad review of departmental performance measures spanning the Clerk of the Board, Mayor's Office divisions, General Services Administration, the Retirement System, Assessor-Recorder, Treasurer-Tax Collector, the Controller's office, DTIS, Human Resources and other agencies.
Gloria Young (Clerk of the Board) and Michael Stover presented a shift toward outcome-focused measures, and Christine Martin (Budget Analyst) and Controller Ed Harrington encouraged departments to provide more granular and outcome-oriented reporting so supervisors and the public can assess service quality and staffing needs.
Key departmental highlights included:
- Mayor's Office of Neighborhood Services (Daniel Holmes) described case-management work, homeless outreach, and interest in adding language-access measures and 311-linked tracking.
- Office of Policy & Finance proposed measures tied to budget realism, stakeholder outreach and SFstat participation; supervisors pressed to measure results from SFstat rather than meeting counts.
- GSA (Ed Lee) proposed customer-survey metrics, ADA transition-plan tracking and procurement performance measures; he said facilities management would add vacancy and satisfaction metrics.
- Retirement system (Claire Murphy) described participation and investment-return measures and agreed to add comparative rankings among large public plans.
- DTIS and DHR outlined ongoing reorganizations and proposed new customer-satisfaction and retention measures; supervisors urged more measurable retention data net of retirements and clearer arbitration outcome metrics.
Supervisors generally welcomed the shift toward outcome measures but repeatedly asked departments to provide data in formats usable in the budget book and to include language-access and customer-satisfaction indicators. The committee filed the performance-measures item for the record and requested follow-up during the February budget process.
