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Shelter Monitoring Committee report flags training, case‑management and access gaps; follow‑up hearing ordered
Summary
The committee’s quarterly report said the city cannot track vacancy types in the shelter reservation system, transportation tokens appear insufficient, embedded case management is limited, and training compliance is low; the Rules Committee scheduled a follow‑up hearing with HSA/DPH for detailed responses.
The Shelter Monitoring Committee presented quarterly reports Oct. 21 to the Board of Supervisors Rules Committee identifying systemwide gaps in San Francisco’s shelter system and urging city action.
Bernice Casey, staff to the Shelter Monitoring Committee, summarized three reports covering the standard‑of‑care complaints for fiscal year 2009–10, two quarterly site inspection reports, and a recent turn‑away report. The committee highlighted four priorities for the coming year: improving the reservation system’s ability to measure and categorize vacancies, increasing transportation access for shelter clients, expanding case management capacity, and dramatically improving training for shelter staff.
Casey said the current reservation system cannot reliably…
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