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Shelter monitoring report flags hygiene, ADA and access problems as Buster’s Place closes
Summary
The Shelter Monitoring Committee reported shortages of hygiene supplies, inconsistent emergency procedures, ADA and transgender‑client complaints, and access problems tied to vacancies versus program‑reserved beds; Buster’s Place closure and reopening of 150 Otis as a stop‑gap (32 additional beds) drew particular concern.
The Rules Committee received the Shelter Monitoring Committee’s quarterly report, which documented recurring problems at multiple shelter sites — lack of toilet paper, soap and towels; out‑of‑service ADA toilets; unclear or unposted emergency procedures; and multiple complaints of staff misconduct and discrimination concentrated at two large sites.
Quentin Mackey, chair of the committee, said the committee’s site inspections and complaint intake revealed systemwide training and posting gaps: staff at several sites could not locate or describe emergency plans, and ADA…
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