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Rules Committee hears Joyce Hicks on plans to reduce OCC backlog; forwards nomination to full board
Summary
Joyce Hicks, nominee to lead the Office of Citizens Complaints, told the Rules Committee she reduced backlogs in Oakland by setting staff performance goals; supervisors praised her credentials and the committee voted to forward her appointment to the full Board of Supervisors as a committee report.
The Rules Committee heard Joyce Hicks, nominee to be director of San Francisco—s Office of Citizens Complaints (OCC). Hicks described 30 years of municipal experience, including 23 years in the Oakland City Attorney—s Office and more than four years as executive director of Oakland's Citizens Police Review Board. She told the committee that she reduced investigative backlogs in Oakland by setting performance goals, creating staff performance plans and closely monitoring investigations.
Supervisors commended Hicks— experience; Supervisor Sean Ellsborn asked how she would address lengthy processing times. Hicks reiterated her backlog‑reduction approach and said timeliness would be a priority because statutory limits can constrain remedial options. Public commenters including former Oakland City Attorney Jane Williams and local residents endorsed Hicks' management and integrity and urged confirmation.
The committee agreed to forward the nomination to the full Board with a committee report; members requested follow‑up information on OCC budget and staffing to address backlog and processing-time questions raised during public comment.
