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Grand jury urges standardized outcomes and tighter monitoring for homelessness contracts
Summary
A civil grand jury report recommended standardized, results‑focused contract metrics and stronger monitoring for homelessness services. Department of Homelessness and Supportive Housing said it already is consolidating data systems, developing a performance measurement plan aligned to its Home by the Bay strategic plan, and will expand contract monitoring.
The Government Audit and Oversight Committee on Dec. 19 considered a civil grand jury report titled 'Hitting the Performance Bullseye,' which examined contracting practices at the Department of Homelessness and Supportive Housing (HSH).
Rick Ulrich, presenting for the civil grand jury, said the jury found inconsistent use of outcome‑oriented measures across homelessness service contracts, variable contract monitoring (many contracts fall below established audit thresholds), and insufficient public reporting on subpopulations. "Inconsistent use of specific results based outcomes inhibits HSH's ability to measure and evaluate the success of programs and the performance of community…
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