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Ballard County officials say 911 outages fixed; addressing changes and 30–60 day routing update expected
Summary
County officials reported a recent 911 module outage that affected service inside the city center, saying Ballard Telephone and Verizon repaired equipment and that routing updates will take 30–60 days to fully propagate. Countywide 911 addressing will now be managed through the county office.
Ballard County officials said the county has restored 911 service after a module failure affected calls in the central area, and they urged continued attention to address data that incorrectly routes some calls.
Speaker 5 told the fiscal court that Ballard Telephone and Verizon identified and repaired equipment problems and that county staff drove the county to test 911 calls. “The only place that it wasn't working was inside the city limits of the center,” Speaker 5 said, and later added that Ballard Telephone fixed a local system issue and Verizon repaired a tower.
Speaker 6 described a recent call that displayed the wrong street: the 911 app showed “358 In Bandana Road” while the incident was on Monkey High Road, requiring about 20 minutes of follow-up with dispatch to locate the scene. The county said mapping and address data need review to prevent similar delays.
Officials said Ballard Telephone has finished its portion of the work but the Central Kentucky 911 network must process routing changes; Speaker 5 estimated 30–60 days for the network to complete the roll‑out. Separately, Speaker 1 announced that all 911 addressing will now be centralized through the county office and that the office will report updates to the PVA and to Larry for reporting requirements.
The court did not take a formal vote on the matter. Court leaders asked staff to continue testing and to compile company lists for voice‑over‑IP providers to ensure their routing points to the correct county endpoints. The county says it will revisit any unresolved mapping or routing errors as updates propagate through the regional network.
