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Council reviews proposal for nurse-navigation program to triage 911 calls
Buffalo City Common Council
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Summary
Council discussed Item 63, a nurse-navigation program to place nurses on 911 lines to divert non-emergency calls and reserve ambulances for high-priority calls; councilmembers said the program would not cost the city initially and cited successes elsewhere, but budget and implementation details were not provided in the transcript.
The Buffalo City Common Council discussed a proposal to implement a nurse-navigation program for the city's 911 system intended to route nonemergency calls to medical professionals who can provide guidance and refer callers to alternative…
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