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Smithville staff warns of late utility bills; board asks for alternative credit-card quotes
Summary
City staff told the Smithville Board of Aldermen that utility bills were mailed late after a processor error and presented options after learning Tyler Technologies—s partnership with Elavon will end; the board directed staff to seek a quote from OpenEdge and continue evaluating Tyler—s in-module option.
Smithville city staff told the Board of Aldermen during a work session that a third-party bill processor marked utility statements as completed early in the month but did not mail them until several days later, prompting citizen calls and increased in-person requests for copies of bills. Staff said they are following up with the processor and noted a spike in customers signing up for email billing and ACH payment.
At the same meeting, staff presented a preliminary review of the city—s credit-card processing options after learning Tyler Technologies—s integration with payment…
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