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Smithville resident presses board over delayed water bills as city staff cites contractor and postal delays
Summary
At the Board of Aldermen meeting a resident urged the city to help customers hit by late water bills; City Administrator Miss Wagner said contractor and postal delays produced about a one‑week mailing lag and staff are reviewing the billing contractor and encouraging autopay options.
Ben Morrow, a Smithville resident, told the Board of Aldermen he received a spring utility penalty he asked to have reversed and was refused, and he urged the city to consider the effect late bills have on residents who cannot afford unexpected charges.
“My bill was paid December 2… I’m here for those people that can’t afford that,” Morrow said during the public‑comment period, and he recommended the city stop using its out‑of‑state billing company, saying “it’s 500…
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