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Consultant urges 'one voice' approach, website and policy updates in Belton communications review
Summary
A Cooksey communications assessment presented to the council recommended centralizing communications oversight, adopting formal policies (including on AI and spokesperson protocol), improving the website as the "digital front door," and expanding an e-newsletter. Staff said several low-cost changes are already being implemented.
Consultant Tom Bryson of Cooksey presented a third-party communications assessment to the Belton City Council on Sept. 10, recommending a series of changes to centralize messaging, improve the website, and formalize communications policies.
Bryson summarized the process (benchmarking, stakeholder interviews, and a resident survey) and said a…
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