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Council approves one leak-adjustment request, moves to tighten policy and allow low-dollar administrative decisions
Summary
Council reviewed two residential water-leak adjustment requests, approved one (John Lawrence) and denied another while directing staff to rewrite the adjustment policy with clearer dollar thresholds and administrative authority (council members suggested a $50 administrative cap for staff handling small adjustments).
Council reviewed two customer requests for water-bill adjustments under the city's existing leak-adjustment process and debated whether the ordinance's language (which allows a 50% adjustment in a single billing cycle) requires clarification.
Staff explained how the meters and billing system flag suspected leaks and that existing practice…
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