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Council approves three-year paid parking contract at airport; staff recommends SB Plus
Summary
After an RFP and evaluation, staff recommended SB Plus for paid public parking operations at the airport; council approved the three-year contract with two two-year options by voice vote after a public discussion about equipment outages and complaint tracking.
The Redmond City Council approved a three-year paid public parking operations and management contract for the airport, with two additional two-year renewal options, after staff recommended SB Plus as the top scorer from four proposals.
An airport representative told the council that the airport’s paid parking (the main staff lot and a credit-card-only lot) accounts for about $8,200,000 in revenue and is the airport’s largest revenue stream and a key funding source for the terminal expansion project. “Of the 8,200,000.0 in revenue that we bring in from parking, only about 4% goes towards those expenses,” the presenter said, and the recommendation followed an evaluation by a five-member committee that scored proposals on five criteria.
Councilors and members of the public raised operational concerns after the presentation about credit-card machine outages that left vehicles unable to exit the credit-card lot for extended periods. Councilor Clifford Evelyn and others asked how complaints are tracked and whether there is a phone or bypass option when machines fail; airport staff said complaints are tracked in a database, the airport will take complaints and coordinate action, and periodic reports can be provided to the airport commission and council.
Council action: Councilor Clifford Evelyn moved to award the paid parking management contract to SB Plus and authorize the city manager to sign the contract; the motion was seconded and approved by voice vote, with ayes recorded and no opposing votes recorded in the transcript.
What it means: The contract is intended to maintain day-to-day operations and customer service at airport parking locations and to support airport revenue that contributes to the terminal expansion program. Council asked staff to ensure complaint tracking and to provide periodic reporting so operational failures can be identified and addressed.
Provenance: the discussion began with the bid-awards item and presentation and continued through public Q&A and the motion and voice vote.
