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Utah chief justice cites 93% court-user satisfaction, urges focus on access and technology
Summary
Chief Justice Matthew B. Durand told the Utah House that a statewide court-user survey found 93% overall satisfaction and highlighted initiatives on accessibility, electronic records and transparency that reduced costs and improved service.
Chief Justice Matthew B. Durand told the Utah House that a recent statewide courthouse user survey found ‘‘That number is 93,’’ meaning 93 percent of respondents said they were satisfied with their court experience.
Durand opened his appearance in the Committee of the Whole with a personal anecdote and used the statewide survey results to illustrate what he called ‘‘procedural fairness’’ — the combination of voice, neutrality and respect that he said helps litigants feel heard and treated fairly regardless of case outcomes.
Why it matters: Durand framed the court system’s work as addressing nearly 900,000 cases last year across criminal, civil, juvenile…
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