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Senate gives tentative approval to cable consumer‑service bill after testimony on widespread complaints

Utah State Senate · February 13, 1990
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Summary

The Senate advanced a measure giving the Public Service Commission authority to set and enforce customer‑service standards for cable companies in places where local enforcement is weak, following testimony that the PSC receives about 10–15 service complaints weekly; vote recorded and later corrected to 17–10 in favor.

The Utah Senate moved forward with legislation to authorize the Public Service Commission to make rules and enforce consumer‑service standards for cable television providers in areas where local governments lack capacity to resolve subscriber complaints.

Senator Finlayson, sponsor of Senate Bill 201, said the bill does not regulate content or set rates (authority on rates remains with federal law) but would give the PSC authority to address service‑quality problems: lengthy outages, unburied or unreturned…

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