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Empower outlines participant engagement gains and AI safeguards in annual MDC update
Summary
Empower told the PERS defined contribution committee the Mississippi Deferred Compensation Plan had strong participant engagement — thousands of advisor meetings, increased enrollments and positive Net Promoter Scores — and described an innovation lab, human-in-the-loop AI governance and fraud-detection tools the firm is deploying.
Empower representatives gave the committee a fiscal-year review of services for the Mississippi Deferred Compensation (MDC) plan and described technology investments intended to improve participant service and account security.
Lede: Empower reported the MDC plan had roughly $2.3 billion in assets and presented metrics showing robust adviser engagement and measurable advisor-driven outcomes; it also walked trustees through its approach to artificial intelligence and security for the plan’s record-keeping system.
Nut graf: Rich Massengill, director of participant…
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