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Council approves break-fix managed service contract after staff recommendation
Summary
After staff solicited RFIs, the council voted to proceed with a break-fix managed service agreement with Evergreen Solutions, subject to RFI/spec confirmation and inclusion of response-time requirements.
Council members reviewed responses to a request for information for break-fix managed IT services. Speaker 2 reported that staff met with Andrew Newhouse of Evergreen Solutions and recommended Evergreen as the best option. "He met with Mike and I, and we felt it was the best service that we could get at this time," Speaker 2 said.
City staff noted the contract includes a 60-day written termination provision; council members said they wanted response-time guarantees included in the service agreement. After discussion and confirmation that RFIs and service specifications would be presented to council, a motion to move forward with the break-fix managed service agreement passed on a voice vote with multiple recorded ayes.
The transcript records multiple "Aye" responses but does not provide a roll-call tally. Staff said they will return RFIs and contract language for final review before full execution.
Action: council voted to proceed with a break-fix managed service agreement with Evergreen Solutions pending final RFI/spec review and contract language that includes response-time requirements.
