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Survey finds majority of respondents satisfied with Madison communications but flags infrastructure and transparency concerns
Summary
City staff presented results of a two‑week communications survey (about 246 responses), reporting roughly 55% favorable perception overall, high satisfaction for police, fire and library services, and calls from residents for clearer online information and more transparency.
City staff on Tuesday presented findings from a two‑week communications survey that drew about 246 responses and produced a mixed but generally favorable picture of public perception and engagement.
Staff summarized headline results: approximately 55% of respondents reported a positive perception of the City of Madison, roughly 20% were negative and about 20% neutral. Departmental satisfaction varied: library…
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