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Council approves $37,805 water‑usage portal; members ask about payment integration
Summary
Council approved purchase of a water meter customer portal (Core & Main) for $37,805 to provide hourly/daily/monthly usage and automated leak alerts; council discussed whether the portal supports bill payment and integration with the city's billing software (ENCODE).
City staff recommended purchasing a water meter customer portal supplied by Core & Main at a total implementation cost of $37,805, which includes the first year’s annual fees of $11,755. Staff said the portal will let customers review hourly, daily and monthly usage on any web browser, set automated leak and high‑use alerts, and allow the city to send area‑specific notices.
Council members questioned whether the proposed software supports online bill payment and how it would integrate with the city’s existing ENCODE billing software. Staff said the portal focuses on usage analytics and alerts and that customers can continue to pay through the city’s existing online utility billing; councilmembers asked staff to explore all‑in‑one platforms that combine analytics and payment, but supported the purchase because it meets a previously requested need for leak/high‑use notifications.
Council approved the purchase by motion; staff said they will continue to evaluate integration options and potential alternative platforms with payment functionality in future procurements.
Provenance: Staff presentation and council discussion occurred at SEG 913–1058.
