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Council hires Water Company of America to audit utility billing; firm paid from recovered revenue
Summary
Council approved a contract with Water Company of America to audit utility billing for unbilled or misbilled services; the firm will receive 50% of recovered revenue under a four-year payment arrangement with a 36-month active review period, and staff said no retroactive billing will be pursued beyond corrective action going forward.
Jacksonville — The City Council approved a contract with Water Company of America to perform an audit and on-site review of the city’s utility billing system to identify unbilled or misbilled accounts.
Finance director Roxanne Riley and staff outlined the scope: meter inspections, software and billing-system review, and identification of discrepancies such as wrong meter size or rate-code errors. The vendor…
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