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DHS director lays out hotline-to-court process and statewide child-welfare metrics
Summary
Director Misha Martin presented a Family Preservation Services report describing how hotline calls are triaged into CRIS, response timelines (24/72 hours), the 45-day investigation window, OAH appeal rights, and statewide metrics including 28,645 screened-in calls, an 84% initiation rate and a 21% substantiation rate for DCFS investigations.
Arkansas Department of Human Services Director Misha Martin on June 10 walked the Senate Children and Youth Committee through a detailed process map tying the child-abuse hotline to investigation, protective services and court action, and presented county-level Family Preservation Services data for calendar year 2019.
“The process really begins for both DCFS and CACD with a call to the to the child abuse hotline,” Martin said, describing how intake staff use the child maltreatment act and division policies to screen reports. Cases are assigned via the MOU and CRIS case-management system to CACD, DCFS investigation, or DCFS differential response. “Both CACD, the hotline, as well as DCFS…
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