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State readies electronic visit verification by Dec. 4 ahead of CMS deadline; Authenticare chosen as vendor
Summary
DHS told the committee it selected Fiserv/AuthenticCare for Electronic Visit Verification required by the Support Act; Authenticare is free for providers, pilot testing is underway, and a landline IVR option exists for providers and clients without smartphones.
The Department of Human Services briefed the committee on Electronic Visit Verification (EVV), a federal requirement implemented under the SUPPORT Act. Elizabeth Pittman, deputy director with the division of medical services, said Arkansas selected Fiserv’s Authenticare as its EVV vendor, launched a pilot on Oct. 23 and planned to go live Dec. 4 to meet CMS operational readiness review expectations.
Pittman summarized what EVV requires: six datasets for each in‑home visit (type of service, client, date, location, worker identity,…
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