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Medicaid transportation broker says service is improving after fines; lawmakers press DHS on missed trips and penalties
Summary
DHS officials told the committee Southeastrans is under corrective action after earlier missed Medicaid transports that left patients without dialysis and chemo rides; the vendor reported service at 99.5% and said it is adding vehicles and drivers, while DHS described assessed penalties and ongoing negotiations.
The Senate committee heard an update from the Department of Human Services and Southeastrans on problems and corrective actions in the state Medicaid non-emergency medical-transportation program.
Janet Mann, Division Director for DHS, said DHS issued an early corrective action plan in May focused on network adequacy and later assessed a financial penalty tied to missed rides. DHS told the committee it issued a damages letter accounting for approximately 6,345 missed rides with a $500-per-ride figure cited in the hearing (about $391,000 total)…
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