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Commission weighs whether to replace, relocate or remove utility payment kiosk
Summary
City staff presented usage and cost data for a utility payment kiosk installed in 2016; commissioners discussed low kiosk use (1.2% of 2023 transactions), functionality problems, options to move the unit indoors for weather protection, and alternatives to serve cash-paying customers.
Finance staff presented a review of the city’s utility payment kiosk, which was installed in June 2016 and processed 14,288 payments totaling $2,388,635.37 over its life. Staff emphasized declining kiosk functionality in 2022–24 (check processing failure, inability to give change, weather-related outages) and noted that in 2023 the kiosk accounted for about 1.2% of total transactions.
The presentation broke down payment types: roughly 25%…
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