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Public Works outlines work‑order process, backlog and steps to reassign staff to drainage work
Summary
Public Works Director Danny Smith described intake via SeeClickFix and Cartograph, triage rules, a current backlog of roughly 20 roadside ditch/culvert work orders, and operational changes—contracting street sweeping and mowing—to free staff for drainage and ditch work.
Danny Smith, Glynn County public works director, reviewed the county’s work‑order intake and prioritization process and described steps staff are taking to reduce a backlog of drainage and roadside maintenance requests.
Smith said the county uses Cartograph to map and manage work orders and SeeClickFix along with phone calls and commissioner referrals for intake. Supervisors triage requests by severity and proximity, prepare work orders, contact residents to confirm receipt and timing, and then assign crews; non‑emergency work orders are completed in order received or grouped by proximity to increase efficiency. Smith said a recent Cartograph screenshot showed about 20 outstanding roadside ditch and culvert work orders and that heavy rainfall this year—he described the area as running about 20 inches above normal—has increased demand.
To reallocate staff toward drainage work, Smith said staff will seek a street‑sweeping contract covering Glynn County and GDOT streets; contract sweeping (done overnight) allows the county to reduce sweeping staff and reassign employees to culvert and ditch repairs. He said contracting a portion of right‑of‑way mowing will similarly free 4 full‑time equivalents for drainage work, and that the department is using targeted herbicide and plant‑growth regulators to maintain vegetation in drainage assets. Smith acknowledged the department is improving resident communications when work orders are created and said supervisors are being reminded to contact requestors with expected timelines.
Commissioners expressed support for more proactive, route‑based maintenance rather than reactive responses. Smith said staff would continue to refine priorities and provide updates to the board; no formal actions were taken in open session.
