Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the TrueRoll Implementation topic
No spam. Unsubscribe anytime.
Glynn County starts TrueRoll rollout to flag potential homestead-exemption issues
Summary
Glynn County staff showcased TrueRoll software that scanned county records and flagged roughly 3,761 parcels as candidates for homestead-exemption review; staff described administrator/investigator roles, courtesy letters and a $67,000 implementation cost.
BRUNSWICK, Ga. — Glynn County property appraisal staff on Dec. 19 described initial implementation of TrueRoll, a third-party homestead-exemption review tool that staff say will help identify potentially ineligible exemptions.
Martin McCormick, property appraisal staff, said the office reviewed all 49,672 real property parcels and found 18,648 with exemptions; TrueRoll identified about 3,761 candidate parcels for further review. “They rate them … 1 to 5 on, you know, goes from red hot to kind of a cool kind of color,” McCormick said, describing a visual risk rating the software applies to flagged records.
McCormick said the office took the 60 most suspect files for initial review, accepted an initial package of 50 investigation reports from the vendor and assigned internal roles — administrators, investigators and specialist appraisers — to manage cases. He described plans for courtesy letters to notify property owners that an investigation is underway and said many counties using Tyler systems have adopted the software.
The chief appraiser noted the implementation package cost about $67,000 and projected the county would recover that investment via improved compliance; staff said they will provide more empirical return-on-investment data at the next meeting.
Board members asked about timing of courtesy letters and how the vendor’s investigation queue would work; McCormick said letters will be tracked inside TrueRoll and the software gives 30-day windows for owners to respond when applicable. Staff also noted that new state legislation on homestead exemptions (referred to in discussion as House Bill 581) will change some application responsibilities for taxing authorities; Glynn County staff plan to attend a Jan. 13 seminar and follow up with the City of Brunswick and other taxing jurisdictions on implementation choices.
No formal board action was taken on the software on Dec. 19; staff said they will return with more metrics and recommended procedures.
