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Springfield releases 2024 risk report: fewer claims overall but a few costly events pushed up incurred costs
Summary
Risk manager Jamie Eboa told the council that a five‑year review (FY20–FY24) shows a downward trend in the number of claims, improved workers'‑comp experience modifiers and lower police deductibles after prior spikes; a single ice storm and several litigated claims drove significant recent costs.
Jamie Eboa, the city risk manager for Springfield, presented the city’s 2024 risk report at the council work session, describing a five‑year analysis (fiscal years 2020–2024) of claims and insurance experience across departments. "It's based on fiscal years," she said, and the report is intended to help the organization identify where risks remain and what is working.
Eboa highlighted a long‑term downward trend in the number of general liability claims and said the fire department had no general liability claims for three consecutive fiscal years. She credited the adoption of enterprise risk management and leadership support for much of that progress. "Enterprise risk management is looking to the…
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