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Council weighs text-alert platforms, asks staff for more vendor details
Summary
Staff compared TextMyGov, CivicPlus and other resident-notification services, citing a 73-response survey favoring texting, differences in features, pricing and contract lengths; council asked staff to collect additional vendor details before deciding.
Council members reviewed competing resident-notification platforms, with staff summarizing a survey of 73 respondents and a feature comparison between TextMyGov, CivicPlus and other providers.
Speaker 2 said the survey showed many residents prefer texting over an app. She described TextMyGov’s features (two‑way resident issue reporting, automated replies, translation support and a USPS-derived phone-number database option for initial outreach) and gave pricing: an…
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