Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
La Habra Heights residents press city over billing, access and safety after Ware Disposal rollout
Summary
Residents reported missed pickups, surprise bills and private-drive safety concerns after La Habra Heights switched trash service from Republic Services to Ware Disposal; city staff and Ware say misclassified customer data caused errors and pledged rebilling and individualized fixes within weeks.
La Habra Heights residents packed the council chambers on Oct. 14 to press the city and new contractor Ware Disposal for fixes after a transition from Republic Services led to missed pickups and unexpectedly large bills.
Longtime resident Claudia Shacklin said she went three weeks without pickup, accumulated yard-waste piles on an acre property, and received invoices for cans she does not have. "I have no technology," Shacklin said, adding that many seniors in the Heights cannot use online account tools and need assistance by phone or mail. Others told council members that large trucks have driven down a fragile private quarter-mile driveway and said the heavier vehicle activity risks road damage and safety for horses and pedestrians.
Jay Ware, general manager of Ware Disposal Company, told the council the company began…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
