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Marathon Health reports high patient satisfaction and capacity strains at Fauquier employee wellness center
Summary
Marathon Health told the board the county’s employee wellness center logged about 5,000 visits last year, posted a net promoter score of 89 and 97.6% satisfaction, and showed positive ROI for engaged patients; presenters urged attention to provider capacity and expanded hours to meet demand.
Marathon Health presented its annual review of the Fauquier County employee wellness center during the board’s working lunch on Nov. 14, reporting strong patient experience metrics and signs of capacity pressure.
Data and highlights
- Volume and satisfaction: Marathon reported a little over 5,000 total visits for the year, with roughly 3,000 preventive appointments. The presenter said the center’s Net Promoter Score is 89 and patient…
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