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Hanover to mail about 10,000 letters as part of federal lead‑and‑copper rule changes
Summary
Public Utilities staff said they have inventory work underway and will mail federally‑required notifications to customers with lead, galvanized‑requiring‑replacement, or unknown service lines; about 14,000 lines were identified as non‑lead and roughly 10,000 remain unknown.
Hanover County’s Department of Public Utilities told the board it is preparing to comply with the Environmental Protection Agency’s revised Lead and Copper Rule. Director Matt Longshore said the first compliance tasks are (1) creating and submitting a detailed customer service‑line inventory to the state and (2) sending federally required notifications to affected customers.
Longshore said the county has identified roughly 14,000 of its ~24,000 customer service lines as non‑lead and has about 10,000 service lines still listed as “unknown” in the inventory. The county will submit the inventory to the State Department of Health and, within 30 days of submission, must send notifications to customers whose service lines are lead, galvanized‑requiring‑replacement, or unknown. Longshore told the board the county expects approximately 10,000 letters to go out around mid‑November and that those letters must use federally mandated language.
To reduce alarm, county staff said they worked with state health officials to add context that explains longtime local corrosion control and water‑treatment practices designed to limit lead release, and to note that receiving a notice does not necessarily mean a customer’s water is out of compliance. Staff also clarified that Aqua Virginia customers in the county will receive notifications from Aqua, not from Hanover County.
The board asked for a copy of the notification letter, and staff agreed to provide the draft on county letterhead to the board secretary before mailings begin.
