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Fairfax updates tax modernization: more payment options, four-kiosk pilot for underbanked residents
Summary
Fairfax County technology and tax officials reported continued progress on tax modernization including off-mainframe migrations, expanded online payments and a four-kiosk pilot targeted to underbanked residents; officials said card fees run about 2.35% and scheduled-payment flexibility has grown.
Fairfax County technology and tax officials told the Board of Supervisors’ Technology Committee that the county’s tax modernization work has reduced transaction times, expanded payment options and will pilot kiosks to serve underbanked residents.
Gregory Scott, director of IT, and Jay Doshi, director of the Department of Tax Administration (DTA), said the county completed moving the TABs system off a 1984 mainframe in 2021 and has since focused on customer-facing improvements. Rob Barr, division director for revenue systems, said teams have streamlined online flows, enabled…
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