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Augusta County resident accuses All Points Broadband of missed deadlines, board schedules company meeting
Summary
A local resident urged the Augusta County Board to intervene with All Points Broadband, alleging failed onboarding, exclusion from service maps and unmet project timelines; staff scheduled the company to appear Dec. 11 and said contract compliance questions remain.
Howard Wilson, a resident of 1430 Mossy Creek Road, told the Augusta County Board of Supervisors that his experience attempting to enroll in the All Points Broadband project has left him “upset.” Wilson said the company’s online signup repeatedly failed and that, after restarting the process, his address showed as outside the advertised service area despite recent fiber placement near his driveway.
Wilson said he had been waiting since the project’s December 2021 announcement and alleged the provider had made no local connections so far. “This project is supposed to be finished in 7 months. And they haven't done anything, as far as I can tell,” he said, adding that the project had been awarded what he described as $96,000,000. He also told the board he found an online Better Business Bureau rating of D-minus and that some public reporting around the state showed frustrated local officials.
Wilson called the company’s performance “incompetent” and said some of its activities “border on fraud.” He said he planned to seek help from state authorities if the situation did not improve, stating, “I'm going to go to the Attorney General's Office. I'm going to go to the inspector general's office.”
Board members acknowledged the complaint and said All Points Broadband is scheduled to appear before the county on Dec. 11. County staff did not offer an immediate legal remedy at the meeting; Ms. Carter said she had reviewed the county contract and believed All Points had not complied, and she asked staff what recourse the county has. County staff responded they could not answer on the spot but would try to provide information in advance of the Dec. 11 meeting.
The board did not take formal action during this meeting. The next procedural step recorded in the transcript is the scheduled Dec. 11 meeting between All Points and county officials, where board members indicated they expect staff to present compliance information and options.
