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Benton County adopts phased roadmap to improve permitting; consultants urge 'crawl before you walk'
Summary
County staff and consultants presented a three‑phase roadmap to streamline permitting and licensing: standardize processes and cross‑train staff, create an interim unified user experience, then launch an integrated online permitting platform. Commissioners praised the collaborative approach and noted $100,000 was allocated for discovery work, about half spent.
Benton County commissioners on Sept. 17 heard a progress report on a planned overhaul of the county’s permitting and licensing system designed to make it clearer and faster for residents and businesses.
Rick Krager, a county staffer, said the board allocated $100,000 for discovery work and that roughly half of that appropriation has been spent on consultant services and staff engagement. Autumn Carter, managing partner at Next Strategies, described…
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