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State regulator details AI, Verisk and data tools to detect collusive claims and 'tech‑enabled' solicitation

House Insurance Committee and House Civil Law Committee · December 12, 2024
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

LDI fraud staff described use of the ISO claims database, a planned AF‑1 deployment and in‑house AI to surface collusive patterns in digital lead generation and SEO‑driven advertising that the department says can push uncontested claims into litigation. The package is still in early rollout and its impact is being assessed.

At a joint House hearing Dec. 12, Louisiana Department of Insurance fraud staff laid out how the department plans to use data and technology to identify what they termed “tech‑enabled claim instigation” — targeted online advertising and digital lead generation that department analysts say can funnel potential claimants to lawyers, public adjusters or other third parties before insurers can investigate.

Deputy Commissioner Nathan Scribe described three main lines of work: prevention, investigative triage and data analytics. He said LDI has expanded the fraud unit, has reorganized which cases the unit handles, and is working…

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