Republic Services reports improved service metrics; residents, commissioners press for more Polina transfer station hours

Republic Services representatives gave a status update on local waste and recycling operations, highlighting staffing changes and measurable service improvements. Courtney Moss, municipal manager, introduced new operations manager Tim Long and cited a 6.8% reduction in customer‑reported service misses year over year and an almost 50% reduction in missed services for June–July 2024 compared with the same months in 2023. The company also said it has implemented an 'inconvenience credit' program for customers who experience missed collections.

County commissioners and residents questioned the limited hours at the Polina transfer station, which were reduced after a wildfire and evacuation. Republicans staff acknowledged the transfer station is a legacy arrangement with the county, noted they carry maintenance responsibilities and invested in scales, and said they are open to reevaluating operations and meeting with county staff to address hours and access.

Courtney introduced Colin, the new Materials Management regional specialist from the Oregon Department of Environmental Quality, who said he would work with Crook County on recycling modernization and local reporting.

What happens next: Republic agreed to follow up with county staff to review the Polina transfer station schedule and obligations under the current agreement; deputies and county leadership will coordinate further discussions with community representatives.