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Retiree billing transition sparks complaints; county staff say audits underway
Summary
After retiree billing moved to a third‑party administrator, some retirees reported double billing and delayed refunds. County staff acknowledged implementation problems and said audits and corrective payments are in progress.
Clay County officials told commissioners at a benefits workshop that a recent transition of retiree billing to a third‑party administrator caused implementation errors that affected a small number of retirees.
County staff said the billing function was moved to Employee Benefits Corporation (EBC) to centralize premium collection and reporting. The presenter described the vendor as a third‑party administrator that would send welcome letters, accept payments and provide consolidated reporting to the county. “This is…
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