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Sheldon ISD to pilot third‑party staff climate survey and customer‑service training
Summary
District staff proposed using K12 Insight to run a biannual, district‑wide climate and engagement survey at a fully managed cost of $16,000 and recommended two half‑day customer‑service trainings for frontline employees led by Veronica Sofer.
Sheldon ISD administration proposed shifting its educator climate survey to a third‑party vendor and launching customer‑service training aimed at frontline staff.
Emily, who introduced the item, said the district typically conducts its in‑house climate survey in December with 60–80% response rates. She recommended using K12 Insight as a contracted research partner to increase confidentiality, improve participation tracking and deliver qualitative and…
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