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Kyle council directs start of utility customer assistance program, approves $30,000 seed fund
Summary
Council directed staff to develop a utility customer assistance program for low and very‑low income residents and approved an initial $30,000 seed budget to pilot payments and test administration; staff recommended third‑party administration and income verification tied to established programs (SNAP, SSI, Medicaid).
The City of Kyle on Nov. 19 directed staff to design a utility customer assistance program (CAP) for residential utility accounts and approved an initial seed funding recommendation of $30,000 to pilot the program.
Administrative services staff presented eligibility proposals that would limit assistance to low and very‑low income households using enrollment in established programs (SNAP, SSI, Medicaid, or telephone…
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