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GIC portal tops 101,700 registrations; staff report large digital engagement during annual enrollment
Summary
GIC staff reported 101,708 myGIC portal registrations, 47,736 calls handled by a new CRM-integrated phone system, and significant portal activity during annual enrollment including 4,647 plan transfers and 31,286 online change requests, which staff say reduced manual processing.
GIC operations and communications staff told commissioners the member portal has become the primary channel for annual enrollment interactions, easing staff workload and increasing member engagement.
Paul Murphy, senior director of operations, reported 101,708 registered myGIC users since the portal launched and said the portal is available to all GIC-covered members with a valid email address. Murphy detailed usage by membership type (approximately 79,754 active employees and 18,143 retirees registered) and said the portal sharply…
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