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State mobile app is outdated; ETS to survey users and weigh consolidation options
Summary
ETS reported the Hawaii mobile app on the Apple App Store was last updated in 2017 and has low usage; the committee urged a user‑centered evaluation and recommended ETS consider whether a native app, a consolidated portal or improved website mobile access is the right investment.
Tom, the ETS operations officer, updated the committee on a state mobile application that the team said was published to the Apple App Store in 2013 and last updated in 2017. The app currently has a small number of reviews and no Android equivalent.
"It has been there, put on 2013, but hasn't been updated since 2017," Tom said,…
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