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Nueces County IT warns phone-porting delays, pushes for disaster recovery and system upgrades
Summary
IT officials told the commissioners court that a stalled number ‘port’ from Windstream PayTech to AT&T is blocking full use of a new IP phone system and the RTA building; staff also outlined fiber upgrades, a new 300TB SAN, remote backup plans with Region 20, and a Tyler-managed Odyssey criminal migration.
The Nueces County commissioners court heard from county IT staff about technology upgrades and obstacles that are driving this year’s budget request. IT said an inbound-number port from incumbent vendor Windstream PayTech to AT&T has delayed activation of a new IP phone system and prevented calls reaching newly installed phones at several sites, including the RTA building.
Mike, the IT presenter, told the court that AT&T must notify Windstream PayTech to release the numbers so the new Cisco phones will ring; until that number port is completed “we don’t have the old phone lines there” and the RTA building cannot be brought fully online. Commissioners and staff discussed escalation paths; the presenter said he provided contact names and email for an AT&T office in San Antonio and expected a…
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