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Legislators press DOTD on grass cutting, drainage, movable-bridge repairs and an online complaints portal
Summary
Lawmakers pressed DOTD officials for faster maintenance responses — from mowing and clogged drainage to movable‑bridge outages — and urged a public complaints portal. DOTD said safety work would be prioritized, contractors were being managed and a digital portal for permits will begin rolling out in August.
Committee members devoted substantial time on July 10 to everyday maintenance issues that legislators say shape constituent perceptions of DOTD: high grass, clogged drainage, debris, tree removal, movable bridges out of service, and slow contractor response.
Legislators described repeated constituent complaints and asked why routine maintenance sometimes takes days or weeks. Secretary Joe Donahue acknowledged shortcomings in contract performance and information quality and said safety issues should be brought directly to DOTD so they can be prioritized.
Why it matters: Visibility of routine maintenance (mowing, striping, debris removal) drives public perceptions of…
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