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Booneville warns customers of Oct. 17–29 billing transition and annual chlorine flush Oct. 1–31
Summary
City staff told the council the water-billing system will transition Oct. 17–29 (online/phone payments unavailable during the window; new system goes live Oct. 29) and that chlorine will be added to the distribution system Oct. 1–31 as an annual preventive measure; utility contact info was provided.
City staff told the Booneville City Council on Sept. 16 that the city will transition to new water-billing software and will add chlorine to the distribution system as part of annual maintenance.
Staff said online and phone payment options will not be available from Oct. 17 through Oct. 29; customers with automatic withdrawals set up through ACH will not be affected, but anyone scheduled for an electronic withdrawal during the transition must make alternate arrangements (in-person payment, check, money order or drop-box) at the city service center (1200 Locust St.). Staff said the new billing system will be online Oct. 29 and customers will need to set up a new user account after the transition. For questions, staff provided the water-billing office number: 882-5479 and the city website (www.boonville.mo.org).
Separately, staff and a representative from Alliance explained the annual addition of chlorine to the distribution system from Oct. 1–31. Alliance said the extra chlorine helps kill bacteria stirred up during scheduled flushing of pipes and warned residents they may notice stronger chlorine odor during the maintenance period.
City staff urged residents to monitor payment schedules around the Oct. 17–29 transition and to contact the water-billing office if they have questions or need help reestablishing online payments after Oct. 29.
