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Propane industry offers best‑practice guidance after AmeriGas problems; committee schedules study
Summary
Industry representatives told the Commerce and Consumer Affairs committee HB 1395 was written in response to misconduct by one firm, distributed best‑practice guidance and encouraged consumer complaint resolution through industry contacts; complaints to industry spokespeople have fallen markedly since corrective actions.
Robert Scully, a lobbyist for the Propane Gas Association of New England and the Energy Marketers Association of New Hampshire, and Leslie Anderson, president of the Propane Gas Association of New England, asked the committee not to advance House Bill 1395 and instead rely on industry best practices. They described the bill as a response to a single company’s poor service (AmeriGas) and said associations had prepared a best‑practice sheet and contact…
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