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Owosso council votes to end ACE portal utility service over low use and costs
Summary
Citing roughly 4% uptake and about $23,000 annual cost, Owosso officials voted to discontinue the ACE portal (Harris UCA) for utility customers and to notify users of alternatives including the city—s BS&A utility portal and low-cost leak-detection devices.
The Owosso City Council voted Oct. 7 to discontinue the ACE portal utility-service offering provided by Harris UCA, after staff said the tool had low adoption and produced implementation problems.
City staff told the council the portal served roughly 4% of the municipality—s roughly 66,100 utility accounts while costing about…
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